Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.Please tell me what happens when you attempt to connect your Samsung Note 2 to a WiFi network? Do you see an error message displayed?I am awaiting your reply.Thanks,IT Miro
So, you cannot see a list of nearby WiFi networks at all?
Thanks for the information!
I suggest doing the following:
1. Completely power off the phone
2. Remove the back cover
3. Remove the battery and leave the phone without a battery for 5 minutes
4. After that, put the battery back and power on the phone
5. Check if you can now connect to a WiFi network
Let me know the results.
Take your time.
In that case, please take your SIM card out and leave it out for 5 minutes, and then put it back. Check if you can access the Internet by both mobile broadband and WiFi.
Let me know if it made any changes.
I am afraid there is not much you can do, other than reset the phone to factory defaults. May I know if you have already tried that?
You shouldn't need to manually type or modify the settings in order to access the Internet. It should work automatically.
If you reset the phone to factory defaults in the Settings, I suggest doing it again this way:
2. Wait for 10 seconds
3. Press and hold down these buttons: Volume up + Home button + Power button
4. The phone will power on. Continue to hold those buttons until you see the Samsung logo. You can then release the buttons
5. A new menu will appear. There select "wipe data/factory reset". Use the volume keys to go down/up and confirm by pressing the power key
6. Confirm again by selecting "Yes - delete all data"
The phone will restart and load factory defaults. You will need to set up your phone again. Hopefully, this time the WiFi connection will work.
Let me know if it worked.
Upon setting up the phone again, did the phone offer you to connect to a WiFi network? If so, did you see a list of nearby WiFi networks?
Are you sure there are nearby WiFi networks?
Sorry I couldn't help you more. It appears that this may be a hardware problem with the WiFi (maybe the WiFi antenna has been disconnected inside the phone) since the factory reset didn't work. For that reason, you can take the phone for detailed diagnosis and repair.
If there is anything else I can help you with, let me know.
Before you leave, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.Thanks,IT Miro
Have you taken your Samsung Note 2 to a repair shop yet? If so, what did they say?
Hello!Let me know if you were able to receive my messages.