Hello,I am the person that will be helping you today.
May I ask what happens when you attempt to connect to the wifi?
I will be standing by, looking forward to your response.
Thank you for the update. In your case, the best choice will be to factory reset the Kindle, which will erase everything on it. For that reason, I suggest that you wait until you are within close enough proximity to a wireless signal. Once it resets, you will be able to reconnect to a signal and reconfigure it just as you did when you first set it up.
Instructions for resetting the Kindle Paperwhite:
Once that is complete, you will be all set.
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50 Metres is a large distance. Please, go closer to the signal and attempt to reconnect.
What happens when you attempt to connect?
At this point, it appears that the Kindle itself may be faulting.
Please, click the following link: - https://www.amazon.com/gp/help/customer/contact-us- Log into your account.- Click the Kindle button.- Choose Kindle Device from the pull down menu.- Choose Problem with my Kindle from the next menu- Choose My Kindle is frozen from the next menu- Click the Call Us button.- Enter your phone number and click the Call Me Now button.
You can explain your issue to them and request a repair and/or replacement.