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Josh, Technician
Category: Android Devices
Satisfied Customers: 15589
Experience:  Android technician
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How can I get my music and audio books library's to open.Is

Customer Question

How can I get my music and audio books library's to open.Is my kindle broken?
Submitted: 2 months ago.
Category: Android Devices
Expert:  Josh replied 2 months ago.

Hi Janet,

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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