My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
Try and log in on your computer and make sure that the email address and password ***** you use for Amazon is exactly what you are typing in on the Kindle please. This is usually a password *****
Go to Amazon.com on your computer and sign in, if it is already signed in , sign out then back in again. If it refuses your password ***** on the forgot password ***** and follow the steps please.
Let me know if this does not work and we can try another solution.
Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.
Thank you very much!
Did that work for you?