I'm sorry about the issue. Please press and hold (or slide and hold) the power on / off button / switch on your kindle for about 45 seconds, then turn it back on and check.
- If needed, when you go to the Wi-Fi / Wireless menu / setting on the kindle, are you able to connect to your wi-fi / wireless network name? Is there any error or message?
Please reply at the box below to continue. Thank you,
Thank you. Did you hold the power on / off button / switch on the kindle for about 45 seconds?
- Can you go to the Wi-Fi / Wireless menu / setting on the kindle, then tap on your wifi / wireless network name, then tap on option Forget, then tap on your network name again, then connect, and check.
If it still does not work, what's the model of your kindle? What's your wi-fi / wireless network name?
Please tap on your wireless network name pioneer, then what does it show next? Please reply at the box below. Thank you,
Does your kindle have touch screen?
Do you remember if your kindle is Kindle Paperwhite, Kindle Fire, etc.?
Please reply at the box below. Thank you.
1. Please disconnect the power cord(s) from your internet modem / router device(s) for a couple of minutes, then re-connect
2, then do this again: Press and hold the Power on / off button on the kindle for about 30 seconds, then turn it back on
3, then on the kindle, go to Wi-Fi option again. Then when you tap on your network name pioneer, does it still show Wi-Fi error or something else?
Please let me know. Thank you.
I'm sorry. Can I provide another troubleshooting method? Please let me know; we guarantee our service. Thank you.
I'm sorry; can I provide / email another solution you can try later when you have time? We can continue anytime. We guarantee our service, so don't worry. Thank you.
Yes, of course, we can cancel this for you. But would you like to continue later? Can I email you another solution you can try when you are available? If no, then we will cancel this for you. Please let me know your option; we guarantee our service, so you do not have to worry about anything. Thank you,
If you'd like to, I can leave this question / issue open, then when you are available, we can continue quickly. I can also provide you another solution right now (it's a very quick solution to try) that you can try later when you have time. Otherwise, we will cancel this for you. Please come back any time as you need. Thank you for your patience,
OK, this is being cancelled per your request. If you still need help with this issue later or with anything else in the future, please come back any time as you wish; we guarantee our service. Thank you for your patience.