I'm sorry about the issue. Can you please press and hold the Power on / off button on the Nexus device for about 60 seconds, then turn it back on and check?
- If that does not work, please remove the battery from your Nexus device for a couple of minutes, then reinstall it and check. Please click on the website below for video instructions:
Please reply at the box below to continue. Thank you,
- If needed, please do the reset instructions below:
Here is the instruction video:
- If needed, please see another video at the website below for battery removal instructions:
- If needed, here are the written instructions / illustrations:
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,