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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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My tablet is stuck in the dragons touch screen no matter how

Customer Question

my tablet is stuck in the dragons touch screen no matter how many times i turn it on and off
JA: How long has this been going on?
Customer: since last night
JA: What troubleshooting have you tried?
Customer: tried turning off/on,fully charge battery
JA: The Android expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: any cost to this ?
Submitted: 4 months ago.
Category: Android Devices
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Unplug the charger and then press and hold down the power button for 45 seconds it will shut down the tab.

Wait for 3 mins and then power it on in normal way we do.

Let me know how it goes.

Customer: replied 4 months ago.
WILL HAVE TO GET BACK LATER.I DO NOT HAVE TABLET WITH ME.I DID NOT TRY 45 SECOND SHUT DOWN. TY
Expert:  Michelle replied 4 months ago.

Take your time and let me know after you try.

Customer: replied 4 months ago.
I will. again thank you. :)
Customer: replied 4 months ago.
IT DID'NT WORK.1/2 WAY THRU THE 45 SECONDS IT TURNS BACK ON AND WO'NT TURN OFF TILL I START OVER.TRIED 4 TIMES
Customer: replied 4 months ago.
Looking for a response time. I have no computer access when I leave work @ 5pm est
Expert:  Michelle replied 4 months ago.

how old is the tab, is it under warranty?

Customer: replied 4 months ago.
just over 2 years.probly not.....