That is very frustrating please try the below>>
Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
Let me know if you need more help
A positive rating is appreciated thank you, ***** ***** bar of stars should be at the top of teh page 3 to 5 stars thank you
How is this working out please?