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info tech
info tech, Other
Category: Android Devices
Satisfied Customers: 14237
Experience:  E reader expert
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I have a Kindle Paperwhite. After finishing a book an ad

Customer Question

I have a Kindle Paperwhite. After finishing a book an ad for a habit breaking book popped up. I have tried everything I know to get rid of it but can't even get the drop down to go to home page. I have pressed everywhere on the screed but no results. I can change the page by slideing crossways but only get more pages of ads for this book. Help!
Submitted: 9 months ago.
Category: Android Devices
Expert:  info tech replied 9 months ago.

Hello

Welcome

That is very frustrating please try the below>>

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you, ***** ***** bar of stars should be at the top of teh page 3 to 5 stars thank you

Regards

Anthony

Expert:  info tech replied 9 months ago.

How is this working out please?

Anthony

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