Hi Judy! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. I understand how upsetting this must be for you. It would be my pleasure to assist you with this. I will need to ask a few questions in order to provide the best possible service to you. Are the photos that you are missing on your computer? If so, what brand and model of computer do you have and what operating system do you have on it?
If you're not sure, you should be able to use one of these links to find out. Or, if you prefer I can connect to you remotely and work on this while you watch.
Can you click this link and tell me what you see please?
From the Apple menu, choose About This Mac. Your version of OS X appears directly below “OS X"
If it isn't a computer, is it a phone or tablet? Please let me know.