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Ask Thomas Your Own Question

Thomas
Thomas, Technician
Category: Android Devices
Satisfied Customers: 1851
Experience:  Ready to assist with your Android Tablets and Phones
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I need some help with my tablet

Customer Question

Hi, I need some help with my tablet
Submitted: 4 months ago.
Category: Android Devices
Expert:  Thomas replied 4 months ago.

Hi!

What is the make and model of the tablet? What issue are you having with it?

Customer: replied 4 months ago.
Its an old one Asus me173x (I think). It was low on battery this morning so I put it on charge, but refuses to tun on
Expert:  Thomas replied 4 months ago.

Does your charger work on any other device, such as a phone?

Customer: replied 4 months ago.
I have changed chargers plus changed wall outlets. My phone is charging now on the one I tried to use on the tablet
Expert:  Thomas replied 4 months ago.

Ok, so it isn't the charger, unfortunately. Hold the power button down for 30 seconds. If it does nothing, try it again with the charge cord connected.

Customer: replied 4 months ago.
Done that earlier
Expert:  Thomas replied 4 months ago.

Do you see any physical defect with the charge port? If you shine a light in the port, do you see any foreign objects? Do you have any canned air to blow out the port?

Customer: replied 4 months ago.
I have canned air, wait one sec
Customer: replied 4 months ago.
didn't help
Expert:  Thomas replied 4 months ago.

When you plug in your charger, does it feel loose?

Customer: replied 4 months ago.
a little
Customer: replied 4 months ago.
It has been loose for a long time, but has always charged
Expert:  Thomas replied 4 months ago.

Move it around slowly and see if anything comes up on the screen. Pull it in and out slowly, angle it up and down, see if there's any sign of life

Customer: replied 4 months ago.
Have been doing that all morning, plus plugged it in to the laptop to see if the icon appears so I can access it that way.
Expert:  Thomas replied 4 months ago.

And another cable doesn't work?

Customer: replied 4 months ago.
unfortunately no, just changed it again as we are speaking
Expert:  Thomas replied 4 months ago.

So when you hold down the power button do you get even an 'empty battery' icon, or just absolutely nothing?

Customer: replied 4 months ago.
Not a thing
Expert:  Thomas replied 4 months ago.

You have nothing to lose if its more than a year old and you're out of warranty, pry the back off and reseat the battery cable. I've done this in the past with iPad's with some luck. If you happen to have any rubbing alcohol around, clean the contacts with that while you're at it. Here's a couple visual references should you need them. Otherwise, time to get a new tablet. Reply if you have questions once it's open. If this isn't your cup of tea, may be time for a new tablet.

https://www.youtube.com/watch?v=G25OwJTEJbE

https://www.youtube.com/watch?v=P4vsL12MqWo

Customer: replied 4 months ago.
which one is the battery cable?
Expert:  Thomas replied 4 months ago.

You got the back off already?

Customer: replied 4 months ago.
Customer: replied 4 months ago.
thats what mine looks like,not the other link you gave me. So what do i do now?
Customer: replied 4 months ago.
Which part of it all is that battery? that huge thing?
Expert:  Thomas replied 4 months ago.

Yes. https://d3nevzfk7ii3be.cloudfront.net/igi/cLxdLuGiByfmiTn6.medium

Gently pull back on that battery cable, pulling back a bit on one side, then the other. You may have to use a tool or something, you want to pull back on the black plastic part, not the colored cables. Once its out, clean the copper contacts if you have any rubbing alcohol, if not just reconnect it. Hold down the power button and see if you get anything with or without charger.

Expert:  Thomas replied 4 months ago.

Actually, the instructions I'm looking at say lift gently on the wires to disconnect the battery.

Customer: replied 4 months ago.
I can't seem to get it off!
Customer: replied 4 months ago.
We asked for technical support; where is it?
Customer: replied 4 months ago.
You're not helping any, I want a refund.
Customer: replied 4 months ago.
What you told me to do has caused permanent damage and I am not happy. I want a refund NOW.
Expert:  Thomas replied 4 months ago.

This was a last ditch effort on a dead tablet. We had exhausted all other options, so it was worth a try. I certainly didn't want you doing anything you didn't feel comfortable doing. You can request a refund at any time by emailing***@******.***.