Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Diane.
You actually don't ever "transfer" content between kindles. Everything you purchase from amazon is available for you to utilize on all your amazon devices.
So you simply need to register the kindle to your amazon account, and all your prior content is still then available to you, though you may need to download the items again from the "cloud" library. You can also view your prior purchases online here: http://amzn.to/29PDfs1, then check the Actions button next to each item you want, and prompt them to download to the new kindle.
Do you need help with this?