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Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9532
Experience:  Android Tech
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My zte android phone suddenly stopped working] almost 2

Customer Question

my zte android phone suddenly stopped working]
JA: How old is the phone?
Customer: almost 2 years
JA: What troubleshooting have you tried?
Customer: it won't get past the startup screen, I have only removed the back cover (in a desperate attempt for a posssible solution). Other that that I have just been turning it on and off and charging it
JA: The Android expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: does this cost money?
Submitted: 9 months ago.
Category: Android Devices
Expert:  Randy Boman replied 9 months ago.

You can master reset using hardware keys. To perform a master reset, follow these steps:

  1. With the device turned off, press and hold the Volume Up and Power buttons until the ZTE logo screen appears, then release.
  2. Press the Volume down button to highlight wipe data/factory reset.
  3. Press the Power button to select.
  4. Press the Volume down button repeatedly until Yes -- delete all user data is highlighted.
  5. Press the Power button to select.
  6. Wait as the device resets.
Customer: replied 9 months ago.
ok trying to get the back cover back on, sorry
Expert:  Randy Boman replied 9 months ago.

no problem, take your time.

Customer: replied 9 months ago.
will this erase all of my data?
Customer: replied 9 months ago.
like factory reset?
Expert:  Randy Boman replied 9 months ago.

yes, this sounds like the firmware has glitched.

Expert:  Randy Boman replied 9 months ago.

your data is probably already lost, if you have a google account it will restore from your back up.

Customer: replied 9 months ago.
ok thanks, ***** ***** on that damn cover
Customer: replied 9 months ago.
almost got it though
Expert:  Randy Boman replied 9 months ago.

no problem, let me know if you need anything.

Customer: replied 9 months ago.
Hi thanks for your help.. I got to the menu but is there any chance of keeping all of my data (important pictures etc) for work and my business?
Customer: replied 9 months ago.
would wiping the cache possibly help at all?
Expert:  Randy Boman replied 9 months ago.

does it have reboot system now listed there?

Customer: replied 9 months ago.
it does.... is that a possible solution without loosing all of my data??!
Expert:  Randy Boman replied 9 months ago.

yes, you can try any of those options ans see if it will boot up. If it does you may be okay, if you get it back on be sure and back up your important data immediately.

Customer: replied 9 months ago.
ok, trying that option now
Customer: replied 9 months ago.
I definitely will back it up... I really hope it works
Customer: replied 9 months ago.
I am waiting for the reboot now...
Customer: replied 9 months ago.
It's still on the start up screen... thats what it has been doing... I'm afraid that may have not worked : (
Customer: replied 9 months ago.
guess I'll have to lose everything. thanks for your help.
Expert:  Randy Boman replied 9 months ago.

sorry about that.

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Thank you very much!

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