Eric is currently offline.
Could you please let me know the exact error message you are getting?
I haven't heard back from you yet - please reply and let me know if you still need assistance with this.
Sorry for any delay, Eric was offline and your question was directed to him.
I am a user of this site just like you. I have nothing to do with the billing or accounts, however your payment remains on balance in your JustAnswer account and you can use it for future questions or request a refund from customer services.
Ok, glad to hear you got sorted!