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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31123
Experience:  Android Systems Specialist
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Less then a year ago I upgraded to the Kindlevoyage. The

Customer Question

Less then a year ago I upgraded to the Kindlevoyage. The model CE0700 and the UPC #848719040104.
My device is locked up the screen shows USB Drive Mode with a paragraph stating "If I want to read or shop on your kindle etc etc. Can you unlock it for me ?
Submitted: 4 months ago.
Category: Android Devices
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and use it.

Let me know the results please

Thank you

Customer: replied 4 months ago.