How old is the Kobo?
Which step is not working for you in the above steps?
Which step number?
If those steps are not working then your tablet has hardware failure and needs to be replaced. Since it is only 7 months old, it is under warranty and can be replaced by Kobo.
Please click here: https://kobo.frontlinesvc.com/app/lanpag
Select your country then I have a new inquiry. Fill out the prompts and use the contact option that appears in the lower right hand corner
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