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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 30281
Experience:  Android Systems Specialist
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I have a galaxy note 4 and when I type in internet

Customer Question

I have a galaxy note 4 and when I type in internet password...all of a sudden the connect button fades and it wont connwct
JA: How long has this been going on?
Customer: just today
JA: What troubleshooting have you tried?
Customer: well I tried to hard reboot but I forget how to do it
JA: The Android expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no that's it
Submitted: 3 months ago.
Category: Android Devices
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you please hold the power button until you see a menu, choose power off and let it power off

Then power it on and tell me i it now connects please.

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