Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
The passwords lock to your Google / Gmail account.. You can reset the password ***** even the pin lock on the phone ( and not erase the phone ) as long as you can access your google / gmail account.
If you have further questions, let me know.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
My name is ***** ***** I will be your, "Device Repair Technician," for the moment. I am here to assist you the best way possible to help resolve the issue you are having with your device. I would also like to ask you to rate me on the services that i will be providing for you. So that being said, "Let's get started."
I have done some research on this issue and all you can really do is reset the phone to factory settings. If there is anything you need off the phone you can hook it up to your pc and remove the things you need off the phone.