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Md. Sadique
Md. Sadique, Engineer
Category: Android Devices
Satisfied Customers: 3140
Experience:  Diploma in applied electronics and instrumentation with 7 yrs + hands on experience in Consumer Electronics equipments and Circuitry
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My son's kindle fire will not turn on. It just has the

Customer Question

My son's kindle fire will not turn on. It just has the "fire" symbol on. I have done the reset, where I hold down the power button and when it comes back on, I see Amazon, briefly, then just the word fire, again. His tablet is about a year and a half old. Thank you.
Submitted: 4 months ago.
Category: Android Devices
Expert:  Md. Sadique replied 4 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Could you please tell me for how long you pressed the power button?

Expert:  Md. Sadique replied 4 months ago.

10 seconds/20 seconds etc.

Customer: replied 4 months ago.
I pressed it for 15 seconds, that's how long it took for the fire to go away
Expert:  Md. Sadique replied 4 months ago.

Lets try resetting your kindle; follow the steps below:

1) Connect your Kindle to the charger.

2) Press and hold the Power button on the bottom of the device for about 25 seconds and then release the switch.

3) Please press and hold your kindle for atleast 25 seconds.If you only hold the Power button for only 5 to 10 seconds you'll just turn the unit OFF. So you have to hold the power button for atleast 25 seconds.

Customer: replied 4 months ago.
I tried holding it down for at least 25 seconds and up to two minutes. It intermittently comes back with Amazon and then flaming fire
Expert:  Md. Sadique replied 4 months ago.

Is it fully charged?

Customer: replied 4 months ago.
I can't tell. It was fully charged when I tried before. It is charging now.
Expert:  Md. Sadique replied 4 months ago.

Please try resetting after 10 minutes of charging and let me know how it goes!

Expert:  Md. Sadique replied 4 months ago.

Keep me posted!

Expert:  Md. Sadique replied 4 months ago.

Are you there?

Customer: replied 4 months ago.
Sorry, I had to run out to drop my son off. I will be back by the Kindle in about an hour. Fingers crossed. Thanks.
Customer: replied 4 months ago.
It has been charging for over an hour and it is still doing the same thing
Customer: replied 4 months ago.
Any other advice?
Expert:  Md. Sadique replied 4 months ago.

Thanks for replying.

Customer: replied 4 months ago.
What is thanks for replying supposed to mean? I'm feeling frustrated by this process, so far you haven't told me anything I didn't find on a Google search.
Expert:  Md. Sadique replied 4 months ago.

It verifies the motherboard has gone bad and needs replacement.

Expert:  Md. Sadique replied 4 months ago.

The only option left is to replace the Motherboard.For that you have to send it to Amazon because amazon directly supports and services the Kindle. You'll need to call them, and obtain an RA# ***** to sending it. In some cases, Amazon will not repair the Kindle and instead will offer a refurbished one at a lesser cost. Here is the link for Kindle Service and Warranty information along with their phone number.

http://www.amazon.com/gp/help/customer/display.html/ref=hp_kland_faq_warserv?nodeId=200144510&/lwarranty

You can also contact kindle support at

United States: 1-***-***-****

Outside the United States: 1-***-***-****

Expert:  Md. Sadique replied 4 months ago.

As your Kindle is only one and half year old, there is a high chance that it will be replaced free of cost.

Expert:  Md. Sadique replied 4 months ago.

Many of my customers were able to replace the Kindle free of cost with similar kind of issue.

Customer: replied 4 months ago.
Thank you.
Expert:  Md. Sadique replied 4 months ago.

Is there anything else I can help you with?

Please rate my service positively by clicking on one of the stars at the top > then click Submit.

Expert:  Md. Sadique replied 4 months ago.

Have a nice day!!

Thanks for using JustAnswer.

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