Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
Could you please tell me for how long you pressed the power button?
10 seconds/20 seconds etc.
Lets try resetting your kindle; follow the steps below:1) Connect your Kindle to the charger.
2) Press and hold the Power button on the bottom of the device for about 25 seconds and then release the switch.3) Please press and hold your kindle for atleast 25 seconds.If you only hold the Power button for only 5 to 10 seconds you'll just turn the unit OFF. So you have to hold the power button for atleast 25 seconds.
Is it fully charged?
Please try resetting after 10 minutes of charging and let me know how it goes!
Keep me posted!
Are you there?
Thanks for replying.
It verifies the motherboard has gone bad and needs replacement.
The only option left is to replace the Motherboard.For that you have to send it to Amazon because amazon directly supports and services the Kindle. You'll need to call them, and obtain an RA# ***** to sending it. In some cases, Amazon will not repair the Kindle and instead will offer a refurbished one at a lesser cost. Here is the link for Kindle Service and Warranty information along with their phone number.http://www.amazon.com/gp/help/customer/display.html/ref=hp_kland_faq_warserv?nodeId=200144510&/lwarrantyYou can also contact kindle support atUnited States: 1-***-***-****Outside the United States: 1-***-***-****
As your Kindle is only one and half year old, there is a high chance that it will be replaced free of cost.
Many of my customers were able to replace the Kindle free of cost with similar kind of issue.
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Have a nice day!!
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