I'm sorry about the issue. What's the error or message?
Is this a new kindle? Or a new internet modem / router device?
Please reply at the box below. Thank you,
What's the model of your kindle? Does it have touchscreen or not?
Can you press and hold (or slide and hold) the power on / off button / switch on your kindle for about 45 seconds, then turn it back on, then can it connect now?
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,