I'm sorry about the issue. Please try the following fix:
Please reply at the box below to continue. Thank you.
Also, for the first step, from the Home / main screen, tap the Menu icon (which is the 3-dot icon at the top), and then you may need to tap option Configuración (instead of Ajustes); this means means Settings or configuration in English.); (If needed, let me know all the options there, so I can check.)
- If needed, please click on the website below for video instructions:
; Note: It's for a different kindle model, but the instructions are similar.
; Also, for the last option, after tapping on English, then you may need to tap on OK or Sí (Yes) if shown; it is usually the second button if shown.
Please stay with me on this web page. Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,