I am the person that will be helping you today.
Please, follow my instructions below:
- Remove the battery and put it back in.
- Hold down the Volume Up key. While still holding the Volume Up key down, press the Power button to turn it on.
- Wait 20 seconds and then let go of the Volume up key.
Did that change anything? If not, repeat the instructions, but this time, press the Volume Down Key instead.
I will be standing by, looking forward to your response.