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Jason Jones
Jason Jones, Customer Service
Category: Android Devices
Satisfied Customers: 14074
Experience:  Years of experience and education.
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My ZTE Prestige is stuck in FTM, a couple hours, I removed

Customer Question

my ZTE Prestige is stuck in FTM
JA: How long has this been going on?
Customer: a couple hours
JA: What troubleshooting have you tried?
Customer: I removed battery and reinstalled it, but it just goes right back to the same thing
JA: The Android expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no7
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Android Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Android Devices
Expert:  Jason Jones replied 3 months ago.


I am the person that will be helping you today.

Please, follow my instructions below:

- Remove the battery and put it back in.

- Hold down the Volume Up key. While still holding the Volume Up key down, press the Power button to turn it on.

- Wait 20 seconds and then let go of the Volume up key.

Did that change anything? If not, repeat the instructions, but this time, press the Volume Down Key instead.

I will be standing by, looking forward to your response.

Thank you,

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