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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 36054
Experience:  Android Systems Specialist
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I have a galaxy 7 edge. I have installed the blackhawk app

Customer Question

I have a galaxy 7 edge. I have installed the blackhawk app to monitor cameras from my vcr. I currently have 3 vcrs and each one is linked to 16 cameras. I can only set one up in my phone that I can tell. Do you know how to add more like the iphone.
Submitted: 11 months ago.
Category: Android Devices
Expert:  Randy Boman replied 11 months ago.

The Blackhawk is the same on Android as the iPhone. Each DVR has its own user address name and password.

Go to the My Devices screen. Tap Add to
open a menu to define a connection to your DVR, then tap the field
you want to enter.
— Title (or Site): A name you use to identify your DVR.
— IP or URL (or IP/DNS): IP address used to connect to your
DVR from the Internet, or the URL of the DynDNS server you
use. The IP address is address of your modem. If you are using
a dynamic DNS server to address your DVR through your
modem, use the DynDNS URL here.
— Port: Port number configured in the DVR’s SETUP /
NETWORK / PORT DIALOG submenu. The default port number
is 5445.
— ID and PWD (or ID and Password): Enter the ID (username)
and PWD (password) you use to log into your DVR.
• After completing the entries in the My devices menu, tap the Confirm button.

Customer: replied 11 months ago.
Where is the my devices screen? Under settings?
Expert:  Randy Boman replied 11 months ago.

Open the app and the splash screen will change to the My Devices screen. Tap Add to open a menu

Customer: replied 11 months ago.
When I add device it only let's me add 1. It is not letting me add multiple devices. I am back where I started.
Expert:  Randy Boman replied 11 months ago.

Okay. Your Android version may not sup port multiple devices. You c

can install the app again and use a separate app for each DVR

Customer: replied 11 months ago.
I cannot install the app more than once.
Expert:  Richard replied 11 months ago.

Hi there and welcome

What message do you get when you try to add an additional device?

Customer: replied 11 months ago.
I cannot get any message to add another device. When I hold down on the 1st vcr to edit you cannot add another device.
Expert:  Richard replied 11 months ago.

its not clear but when your on the devices page, you hold down the right button (the return) until the menu opens and you can press Add to add a new device.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 11 months ago.
I am making progress. Now I get all 16 cameras to come up but can only view 4 at a time. Is there a way to view all 16 like the iPhone can.
Expert:  Richard replied 11 months ago.

no sorry, thats a limitation of the app, only 4 can be done at once sorry

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