Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Whats the name brand and model of your phone? Also, who do you pay for service, verizon, AT&T, etc?
Let me transfer you over to the android phone category so that you can get the help you need. Please be patient, when someone picks up your question you will be notified by email.
Thank you for your patience.
What is currently on your Kyocera phone screen?
okay, have you verified that the google email and password ***** correct and the phone is connected to that account?
You can verify here> PLEASE CLICK HERE<
do you need more help?