Hi Susan, Do you still need help with this ? There is nothing wrong with your Kindle.
The Voice Guide or Screen Reader feature of your Kindle is turned on. When it is turned on, you have to double tap instead of single tap to select the item, enter number/letter or to open Apps. To move or slide, use two fingers. Follow the steps below to turn off the VoiceGuide feature.
Slide with two fingers and it will ask for PIN. So to enter pin, first select the number and then double tap it and that number will register. Do the same for all numbers. Once it get unlocked, follow the steps below to fix it.
Method 1 (for oldKindles):
Go to Settings(Double tap and hold the top bar on the screen, and then pull the bar downwardto view the Settings menu)
Select (double tap)“More”.
Select (double tap)the “Accessibility” option to open the Accessibility menu.
Slide (double tapand slide) the “Text-to-Speech” toggle to the Off position.
Slide (double tapand slide) the “Voice Guide” toggle to the Off position.
Method 2 (for new Kindles):
In some screen,swipe down from the top with two fingers. Double tap Settings. This will bring Settings.
In Settings, you will see several options. Now scroll up with two fingers at same time and you will see Accessibility option.
Tap on it and double tap on it to open.
Tap on Vision Settings and double tap on Vision Settings to open it.
Now you will see Screen Reader at top. Turn it off by tapping two times on OFF button. When it is off, go back to home screen.
Please let me know if that didn't work, so we can continue troubleshooting.