How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask p0llinate Your Own Question
p0llinate
p0llinate, Engineer
Category: Android Devices
Satisfied Customers: 22563
Experience:  Android phone and tablet expert
59725966
Type Your Android Devices Question Here...
p0llinate is online now
A new question is answered every 9 seconds

My kindle Fire tablet stopped working in March. I health

Customer Question

My kindle Fire tablet stopped working in March. I health issues until recently and couldn't do any thing about in until now I plugged it in to re charge it to try the soft reset . It was on charge all night but only show's a fraction of a charge now I still tried the soft reset but it did nothing. Can I send it back to you to get it fixed ?
Submitted: 8 months ago.
Category: Android Devices
Expert:  p0llinate replied 8 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Expert:  p0llinate replied 8 months ago.

Do you need more help with this, Frances?

Related Android Devices Questions