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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 30110
Experience:  Android Systems Specialist
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I cannot hard reset my Huawei 560-L01, Today is the first

Customer Question

Hi - I cannot hard reset my Huawei 560-L01
JA: How long has this been going on?
Customer: Today is the first time I've attempted to do this
JA: What troubleshooting have you tried?
Customer: I've tried the software method, which reboots and hangs
JA: The Android expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I've also tried using the hardware buttons, with the same result
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Android Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Android Devices
Expert:  Richard replied 3 months ago.

Hi there and welcome

First, is the phone still functional? Can you get to settings on it?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
Hey, are you there?
Expert:  Richard replied 3 months ago.

ok, to reset you go to Settings, Backup and Reset, Factory Data Reset which wipes the phone and returns it to new.

What happens when you do this?

Customer: replied 3 months ago.
It hangs on the Huawei / Android boot screen
Expert:  Richard replied 3 months ago.

If it hangs on the screen, how then are you able to get to settings? As I asked if you could and you said yes.

Customer: replied 3 months ago.
I can then boot it after removing the battery.
Customer: replied 3 months ago.
Although, actually this appears also to be hanging now
Expert:  Richard replied 3 months ago.

Then it starts normally?

If so, try to reset this way

Remove battery, put it back in

Hold Volume UP and Power for about 15 sec. until Andorid recovery menu comes up.

release buttons

select using volume down, Factory Reset and power to select it.

Does it then reset this way?

Customer: replied 3 months ago.
No menu comes up
Expert:  Richard replied 3 months ago.

it ignored it and the phone started?

Customer: replied 3 months ago.
no it's hanging on the huawei / android screen
Expert:  Richard replied 3 months ago.


It is the internal memory that has faulted.

I am really sorry about this and you are going to have to return the phone to have this replaced. It is not able to read the segment where the imaged is stored so it cannot do the reset. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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