How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Android Tech Your Own Question

Viet - Android Tech
Viet - Android Tech, Technician
Category: Android Devices
Satisfied Customers: 35232
Experience:  Troubleshoot Android Devices.
30037186
Type Your Android Devices Question Here...
Viet - Android Tech is online now
A new question is answered every 9 seconds

HOW CAN I PERMANENTLY DELETE DELETED TEXT MESSAGES FROM A

Customer Question

HOW CAN I PERMANENTLY DELETE DELETED TEXT MESSAGES FROM A SAMSUNG GALAXY NOTE 4. WHERE DEDLETED MESSAGES CANT BE RECOVERED.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: SAMSUNG GALAXY NOTE 4
JA: What troubleshooting have you tried?
Customer: CLEARING CASHE, HISTORY, FILES..
JA: The Android expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: NO MA'AM..THANK YOU
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Android Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Please try the followings:

- To delete all text messages: When you are at the list of messages (open the Messages app icon), tap and hold on any message in the list until the small square boxes appear, then release. Next, tap on the very first square box at the top (this will select all the messages), then tap on the Trash icon (delete option) and confirm.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Android Tech replied 5 months ago.

- After deleting all your text messages with my steps above, then for more security, please open Play Store app icon, then type / search for secure wipe then install the Secure Wipe app and use it to wipe free space.

- And also, install the Cleaner & Booster for Android app in Play Store for cleaning up your phone.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Android Tech replied 5 months ago.

Hi,

How is it going? Do you still need help with this or with anything else?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,