Hi there. My name is*****'m sorry to hear that you are having this issue. It would be my pleasure to assist you. Have you been able to turn on the tablet to set it up, or has it never turned on at all? Here are instructions for charging it:
Please give this a try and let me know if it works or not. If it does not work, please make sure that the power outlet that you are plugging the charger into is an active outlet that is not controlled by a light switch. If the outlet is active, and the charger is lugged securely into the tablet, then you will need to exchange it for a replacement, or return for it for refund, as it most likely defective.
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