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Ask JKalman Your Own Question

JKalman
JKalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 553
Experience:  I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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I have tried to upgrade the software on my kindle. Where on

Customer Question

I have tried for hours to upgrade the software on my kindle. Where on the amazon site can I find clear instructions to accomplish this.Thanks,
Jerry Carroll
Submitted: 5 months ago.
Category: Android Devices
Expert:  JKalman replied 5 months ago.

Hello. My name is ***** ***** I can help you solve your problem. How do you know that your the software on your Kindle needs to be upgraded?

Customer: replied 5 months ago.
I was notified on my Kindle that a wireless connection could not be made because the software needed up grading.
Expert:  JKalman replied 5 months ago.

What is the model name of your Kindle? Is it a Kindle Fire, Paperwhite, Reader, etc.?

Expert:  JKalman replied 5 months ago.

I have researched your issue and found that updates are required on most if not all models. The particular update will depend upon your model name, which you have not provided. The updates will be installed using a usb cable connecting your tablet to your computer. What is your computer operating system (pc or mac)? What version of Windows or OSX?