My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Please try this: Press and hold the Power button for up to one full seconds until the Power dialog box appears, and then tap Restart. If you weren't seeing the restart button before, this will very likely resolve your problem.
My apologies. I meant one full minute, not one full second! Please let me know how this works for you. If you need clarification on any of the steps or have additional questions I am happy to assist. I am committed to working with you until the problem is fully resolved.
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