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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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My Samsung SGH5425G phone seems to be locked and I cannot

Customer Question

My Samsung SGH5425G phone seems to be locked and I cannot turn it on or do anything with it. Help
Submitted: 4 months ago.
Category: Android Devices
Expert:  JKalman replied 4 months ago.

Hello. My name is ***** ***** I can help you solve your problem. What is the make and model of your smartphone?

I have technical information for the SCH425G TracFone, but nothing for the SCH5425G. Are you sure that you have provided the correct model number in your question? Is your TracFone he SCH425G? This link shows a photo of the TracFone:

Customer: replied 4 months ago.
that looks like it.
Customer: replied 4 months ago.
Mine might be an older version
Customer: replied 4 months ago.
Are you still there?
Expert:  JKalman replied 4 months ago.

Is there anything on the screen, or is it black?

Customer: replied 4 months ago.
The screen is blue and has the logo and "A service of Tracfone Wireless, Inc. Where is the battery? One place says to take out the battery for 30 seconds, but I don't know where it is. The phone is harder for me.
Expert:  JKalman replied 4 months ago.

I am looking for information on whether the battery on this device is removable. Can you remove the back cover?

Customer: replied 4 months ago.
I just found the battery and I am trying that now.
Customer: replied 4 months ago.
That worked. Thank you anyway. How much will this cost me?
Expert:  JKalman replied 4 months ago.

There will be no charge. You can contact customer service for a refund of your deposit. Thank you for choosing Just Answer.

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