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p0llinate, Engineer
Category: Android Devices
Satisfied Customers: 19556
Experience:  Android phone and tablet expert
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When I try to register my kindle and it asks wi-fi address,

Customer Question

When I try to register my kindle and it asks for my wi-fi address, I push the address and it says authentication problem. What does that mean and how can I fix it?
Submitted: 4 months ago.
Category: Android Devices
Expert:  p0llinate replied 4 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

This isn't a matter of plugging it in, you are most likely choosing the wrong wifi network, or you are using the wrong password.

There are a few possible ways to get (or change) your password:
1) You can look for a sticker on the back/side of the router, which indicates the factory default (key/passphrase). Note this only works if the password ***** never changed/customized when the router was initially configured
2) You can access the router configuration menu via a computer that is already connected to the router, either via wifi or wired ethernet. This lets you view/change the password.
3) you can do a factory reset of the router, clearing all settings, and allowing that default password ***** function again. Doing this results in having to update the password ***** all devices.

Of these options, I'd suggest #2, but I'll be happy to give more info on any of them. If you can let me know the make/model of the router, I'll give you the basic steps to access the router setup. Or, if you aren't comfortable doing so yourself, I can do it for you remotely.



Expert:  p0llinate replied 4 months ago.

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