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Benjamin Larson
Benjamin Larson, Software Development Engineer
Category: Android Devices
Satisfied Customers: 59
Experience:  Software Development Engineer
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I have an older Kindle. I recently acquired a new wireless

Customer Question

I have an older Kindle. I recently acquired a new wireless router through ATT. When I try to set up my Kindle with my wireless ATT number I get the answer that my password ***** ***** short. This is the one I use through my ATT U-verse. How can I get the new books I have recently purchased.
Submitted: 5 months ago.
Category: Android Devices
Expert:  Richard replied 5 months ago.

Hi there and welcome

to check, this is the password ***** asked for when trying to connect to the wifi network correct?

Customer: replied 5 months ago.
If it isn't I do not know what it is.
Customer: replied 5 months ago.
I want you to know that I am very frustrated about this. Help!
Expert:  Richard replied 5 months ago.

ok, look on the router for either wireless key or security key, it is usually printed on a label on it.

Enter this in as the password ***** the Kindle to get connected.

Let me know the results please.

Customer: replied 5 months ago.
ATTfixHHC1 I'm not spending any more money until you answer my question.
Expert:  Richard replied 5 months ago.

ok, I did not actually ask for anymore money.... and I am answering the question, so I am not sure why yo

I gave a set of instructions for you to do, can you do the instructions please?

Ill repeat again

look on the router for either wireless key or security key, it is usually printed on a label on it.

Enter this in as the password ***** the Kindle to get connected.

Let me know the results please.

Customer: replied 5 months ago.
I can't find this security key on my router.
Expert:  Richard replied 5 months ago.

Tell me what is printed on the label on your router

Expert:  Richard replied 5 months ago.

.

Customer: replied 5 months ago.
Wireless Access Point (WAP)
Expert:  Richard replied 5 months ago.

there will be more then that on the label, at the least the make and model.

Please tell me everything that is printed on it

Customer: replied 5 months ago.
No
Expert:  Richard replied 5 months ago.

There will be a make and model on it... please at the least tell me what this is...

Customer: replied 5 months ago.
Model #, SSKU #,S/N #
Expert:  Richard replied 5 months ago.

yes, can you please tell me the actual data in place of the #

Customer: replied 5 months ago.
VEN601-AT
Customer: replied 5 months ago.
Date 12/13
Expert:  Richard replied 5 months ago.

I have decided to opt out of working with your further on this, you do not need to do anything, another expert will contact you when they take over

Thanks

Customer: replied 5 months ago.
Richard could not answer my question. Please do NOT charge my credit card. I had to call ATT tech support and they helped me.
Expert:  Benjamin Larson replied 5 months ago.

Hi there! My name is ***** ***** I would love to help you get your Kindle working! I personally have the first Paperwhite Kindle and I love it. I love reading, so having mine not working would be very frustrating, so let's get yours working so you can read your new books!

I do see you had someone else try to help you and it looks like there may have been some miscommunication. I really want to help you, but I might need to ask you a few more questions, is that okay? I don't want to make you repeat yourself, because that's not only frustrating, but a total waste of your time and you are paying money for this service. So I would like to state what I think you have already gone through and try to provide the next steps.

Okay, while I was typing this, I see that you already got your answer, so never mind. If you need help in the future let me know.

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