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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 33799
Experience:  Android Systems Specialist
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I got my Samsung Galaxy S5 screen replaced two weeks ago. I

Customer Question

I got my Samsung Galaxy S5 screen replaced two weeks ago. I was checking emails to day and the screen went black. I can no longer do anything on my phone, please help
Submitted: 9 months ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 9 months ago.


I'm sorry about the issue. Have you tried anything today for troubleshooting the issue?

Please reply at the box below. Thank you,

Customer: replied 9 months ago.
i have tried taking the battery out and rebooting. It worked for about an hour, then went black again
Expert:  Viet - Android Tech replied 9 months ago.

If you take out the battery again for a minute, then reinstall, then turn it back on, does it work again?

Customer: replied 9 months ago.
the blue light comes on up the top left hand corner, the two light up on the bottom, it vibrates but nothing else
Expert:  Richard replied 9 months ago.

Hi there and welcome

Power it off by removing the battery.

Then put it back in and hold Volume UP and Power.

Does the screen then come on?

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