I'm sorry about the issue. What's the model of your kindle? Please check at the back of it.
Also, does the kindle have touchscreen?
Please reply at the box below. Thank you,
Is it the Kindle Paperwhite or Kindle Fire, etc.?
Thank you. Please try the following steps to turn on Parental Controls:
Please reply at the box below to continue. Thank you.
While the kindle fire is being charged, please press and hold the power on / off button on your kindle fire for about 30 seconds, then turn it back on, then see if you can follow my steps now. Please let me know. Thank you.
Sorry. Did you press and hold the Power on / off button for about 30 seconds first?
Sorry, that's strange. Please disconnect the power cord / charging cable from the kindle fire. Then press and hold the power on / off button harder this time for about 60 seconds
, then turn it back on and check.
Please let me know. Thank you.
I'm sorry. You asked for help about the parental controls issue originally. I did not know you are having other issue with your kindle fire also. Do you mean you cannot turn on the kindle fire at all, i.e., you cannot open anything nor go to menu / settings?
It looks like you have gotten a bad kindle fire. You can have the kindle fire repaired / replaced by Amazon. I can help with the parental controls issue later whenever you need. Thank you for your patience.
Do you need to know how to get Amazon to repair / replace your kindle fire?
Would you like me to keep this issue open, so you can get back to me later any time?
Also, in the mean time, would you like to know how to read kindle books on a computer or tablet or smartphone?