I am the person that will be helping you today.
May I ask for the brand and model name of your wireless router or your wireless modem?
Once I have the above requested information, I will be able to give you the correct answer.
I look forward to your response,Jason
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
It looks like your payment has failed. That means that your credit card company or bank has blocked the payment for some reason. They may have not recognized us. You will need to contact them and request for them to release the lock.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
I will send all the money back, including your $5.