My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
What is the model please?
is it the kindle?
This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.Please let me know if this does not work for you, or if you need any other assistance.Please take a moment to rate my service positively.
Thank you very much!
okay, try this please> Slide or press and hold the power switch for 40 seconds, then release.
I am the person that will be helping you today.
What is the brand and model name of your tablet?
I will be standing by, looking forward to your response.
The Kindle models are posted on the following page: http://www.mobilefun.co.uk/blog/2014/07/how-to-identify-your-kindle-model/
Which one do you have?
Yes, you can do that or you can click the link I gave you.
That means that you are trying to "Register" a new account. You don't want to do that because you already have an account. Instead of creating an account, choose to Sign into your account. If you have forgotten your password, follow the instructions below to reset your password.
Please, follow the instructions below to reset your Amazon account password:- Click the following link: http://www.amazon.com/exec/obidos/self-service-forgot-password-get-email- Fill out the requested information on that page and continue.- Once that is complete, you will be able to reset your password.
I don't know what you are talking about. If the email exists, that means you already have an account. So, log in with the existing account.