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Jason Jones
Jason Jones, Customer Service
Category: Android Devices
Satisfied Customers: 14385
Experience:  Years of experience and education.
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It won't register bought it from friend she doent remember

Customer Question

It won't register bought it from friend she doent remember what she did its mine I NEED TO REGISTER ....GIT A BIG PROMBLEM IVE BEEN INVECTED DONT HAVE MUCH TIME
Submitted: 5 months ago.
Category: Android Devices
Expert:  Randy Boman replied 5 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

What is the model please?

Customer: replied 5 months ago.
Is it on the tablet sum where
Expert:  Randy Boman replied 5 months ago.

is it the kindle?

Customer: replied 5 months ago.
No, I can't please tell me what I should do plus I got a virus
Expert:  Randy Boman replied 5 months ago.

This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.
Please let me know if this does not work for you, or if you need any other assistance.
Please take a moment to rate my service positively.

Thank you very much!

Customer: replied 5 months ago.
Cant call my phone is broke waiting on SIM card
Expert:  Randy Boman replied 5 months ago.

okay, try this please> Slide or press and hold the power switch for 40 seconds, then release.

Customer: replied 5 months ago.
Hey Randy it did not work
Expert:  Jason Jones replied 5 months ago.

Hello,

I am the person that will be helping you today.

What is the brand and model name of your tablet?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 5 months ago.
KINDLE where is the modle no. Located
Expert:  Jason Jones replied 5 months ago.

The Kindle models are posted on the following page: http://www.mobilefun.co.uk/blog/2014/07/how-to-identify-your-kindle-model/

Which one do you have?

Customer: replied 5 months ago.
Can I go to settings and get it
Expert:  Jason Jones replied 5 months ago.

Yes, you can do that or you can click the link I gave you.

Customer: replied 5 months ago.
Fire
Customer: replied 5 months ago.
When I put my email to amazon to the. It says it already exist but wont use it
Customer: replied 5 months ago.
Kindle fire
Expert:  Jason Jones replied 5 months ago.

That means that you are trying to "Register" a new account. You don't want to do that because you already have an account. Instead of creating an account, choose to Sign into your account. If you have forgotten your password, follow the instructions below to reset your password.

Please, follow the instructions below to reset your Amazon account password:
- Click the following link: http://www.amazon.com/exec/obidos/self-service-forgot-password-get-email
- Fill out the requested information on that page and continue.
- Once that is complete, you will be able to reset your password.

Customer: replied 5 months ago.
I cant get the code if I am not registerd
Expert:  Jason Jones replied 5 months ago.

I don't know what you are talking about. If the email exists, that means you already have an account. So, log in with the existing account.

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