Android Questions? Ask Android Device Experts for Answers ASAP
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Were you the former owner, before the unlocking of the phone?
OK. Did you originally register the phone to yourself, with a different account/Google account/other account?
Then try entering that (original, registered) account ID, and password. I think the phone has reverted to it, owing to the unlocking.
(I don't know how you did the unlocking, nor whether you have connected/registered the phone to a different carrier.)
Has the device indeed been erased? or has it merely been reverted to a past condition?
Yes, still here.
I am considering the data you have mentioned...
This case may be beyond me. It depends upon some details... particularly, whether you still have the original SIM card in the phone, or have switched the SIM card... or even removed the SIM card.
If the SIM card is removed, put it back in and try again in 72 hours.
If the SIM card has been switched, you may need to enter the Google Account last used with that SIM card (if you know what it is.)
Not removable? that's a shame!
Thank you for asking your question here at JustAnswer.com.
PS: I suspect that if the Android version is 5.1 or higher, the Google Account asked for is the one still on the phone. After it is entered, the phone will be reset and wiped, but not before. Cheers.
Hi there and welcome
How long has it been since you had this message on the screen?