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Jason Jones
Jason Jones, Customer Service
Category: Android Devices
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Experience:  Years of experience and education.
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Can I assume since my galaxy 4 is locked that I will loose

Customer Question

Can I assume since my galaxy 4 is locked for ransom that I will loose everything to restore?
Submitted: 4 months ago.
Category: Android Devices
Expert:  Jason Jones replied 4 months ago.


I am the person that will be helping you today.

If the only way to regain access to the phone is restoring it, all information on the device will be erased. In effect, yes, you will lose everything if you choose to restore it; however, that may be your only choice.

I will be standing by, looking forward to your response.

Thank you,

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