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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 36099
Experience:  Android Systems Specialist
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I'm trying to figure out why my qq international is not

Customer Question

I'm trying to figure out why my qq international is not working on my new phone, I never had problems on my old phone
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

To confirm, your referring to the qq international app correct?

and what is the make and model of the phone you are trying to run it on?

Customer: replied 1 year ago.
qq international app, Samsung Galaxy s7 edge
Customer: replied 1 year ago.
I had no problems running it on Galaxy s5
Expert:  Richard replied 1 year ago.

Thanks

Can you on the S7 go to settings, Applications Manager.

Locate QQ International, press it press storage then clear cache

Then try to run it again

Let me know the results please.

Customer: replied 1 year ago.
in process
Expert:  Richard replied 1 year ago.

thanks

Customer: replied 1 year ago.
now the app doesn't open
Expert:  Richard replied 1 year ago.

restart the phone and then try to open it please

Customer: replied 1 year ago.
ok
Customer: replied 1 year ago.
same thing, opens into a blank screen, then stops
Expert:  Richard replied 1 year ago.

thanks

Customer: replied 1 year ago.
error message says qq isn't responding
Expert:  Richard replied 1 year ago.

ok, uninstall it, restart the phone, install it again and tell me if it now opens please

Customer: replied 1 year ago.
ok, in process
Expert:  Richard replied 1 year ago.

thanks

Customer: replied 1 year ago.
none of those things worked, app still won't open
Customer: replied 1 year ago.
sorry for delay, bad connection in China
Expert:  Richard replied 1 year ago.

No problem and thanks

We will need to then see if the app actually works on this model

To do this we will have to do a factory reset of the phone

This will remove all data and return the phone to new, so backup anything off the phone first.

Once done, go to Settings, Backup And Reset, Factory Data Reset.

Complete this and setup the phone, then install this app as the first app and tell me if it now runs please

Customer: replied 1 year ago.
ok
Expert:  Richard replied 1 year ago.

thanks

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