Android Questions? Ask Android Device Experts for Answers ASAP
Hi there and welcome
To confirm, your referring to the qq international app correct?
and what is the make and model of the phone you are trying to run it on?
Can you on the S7 go to settings, Applications Manager.
Locate QQ International, press it press storage then clear cache
Then try to run it again
Let me know the results please.
restart the phone and then try to open it please
ok, uninstall it, restart the phone, install it again and tell me if it now opens please
No problem and thanks
We will need to then see if the app actually works on this model
To do this we will have to do a factory reset of the phone
This will remove all data and return the phone to new, so backup anything off the phone first.
Once done, go to Settings, Backup And Reset, Factory Data Reset.
Complete this and setup the phone, then install this app as the first app and tell me if it now runs please