How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask info tech Your Own Question
info tech
info tech, Other
Category: Android Devices
Satisfied Customers: 14390
Experience:  E reader expert
Type Your Android Devices Question Here...
info tech is online now
A new question is answered every 9 seconds

Kindle fire locked ,how do i restore to original settings

Customer Question

kindle fire locked ,how do i restore to original settings
Submitted: 11 months ago.
Category: Android Devices
Expert:  info tech replied 11 months ago.



Please reset the kindle by holding down the on/off switch for 40 seconds(use a watch to time) ignore any messages the kindle may display,then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Letme know if you need more help

A positive rating is appreciated thank you



Customer: replied 11 months ago.
sorry that did not work
Expert:  info tech replied 11 months ago.

Did you see the kindle reboot?it would have flickered and gone back to the homescreen