Android Questions? Ask Android Device Experts for Answers ASAP
Please reset the kindle by holding down the on/off switch for 40 seconds(use a watch to time) ignore any messages the kindle may display,then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
Letme know if you need more help
A positive rating is appreciated thank you
Did you see the kindle reboot?it would have flickered and gone back to the homescreen