My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
Try these steps please>
On your Kindle>
Then on your router>
Then on your Kindle> press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>
Let me know if this does not work and we can try another solution.
Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.
Thank you very much!
Did that work for you?