Hi there. My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you with this. It is very likely that a MASTER reset will correct the problem. Hopefully you have a recent backup of your phone, as the Master Reset may cause you to lose contacts, photos, and other data.
Please let me know how this works for you. If you need clarification on any of the steps or have additional questions I am happy to assist. I am committed to working with you until the problem is fully resolved.
When your problem has been resolved, please kindly take a moment to rate my service. As an independent contractor for just answer, I do not receive credit for my answer and I am not compensated in any way without a rating of at least 3 stars. You can provide a rating by clicking on the stars and then clicking on submit. Please remember, don't rate until you are satisfied. If you need more help, please let me know so I can continue to work with you or allow me to "opt-out" so that other experts can assist you. Your complete satisfaction is my goal! Thank you!
I'm terribly sorry but it sounds as though you may have to have the phone replaced if a MASTER RESET won't work. I will "opt out" and open the question to other experts just in case someone else has other troubleshooting ideas. Have a great weekend!
Hello. My name is ***** ***** I can help you solve your problem. I think that what you are trying to do is the right strategy. However, I think that you should repeat it, with a fully charged phone and with your phone connected to your charger, several more times, until it works.