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Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9068
Experience:  Android Tech
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I am unable to connect to the Wi-Fi network Homenetwork23 on

Customer Question

I am unable to connect to the Wi-Fi network Homenetwork23 on my kindle paperwhite. I enter my password, but it will not accept it. I do not show any other networks available as I have in the past. I have been out of town for over 2 weeks and had no trouble until I came home. Can you help. Thanks. I am not in the airplane mode - it is off I contacted my inter-net provider and the advised me to contact you. It is ok on their end..
Submitted: 5 months ago.
Category: Android Devices
Expert:  Randy Boman replied 5 months ago.

Follow these steps on your Kindle>

>press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>

  • try connecting to Wi-Fi follow these steps:
  • Tap Settings.
  • Select Wi-Fi.
  • Ensure Wireless Networking switch is in the on position.
  • Your home network should appear in the list.
  • Tap the name of your network. A lock symbol will appear next to your network if it requires a password.
  • Enter the characters of the password ***** the onscreen keyboard.
  • If you need help locating your password ***** me know.
  • Then Tap Connect.
  • In the future your Kindle Fire will automatically connect to the network that was most recently used.

      Let me know if this does not work and we can try another solution.

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      Thank you very much!

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