I'm sorry about the issue. What's the model of your phone?
Please reply at the box below. Thank you,
Please press and hold the Power on / off button on the phone for about 30 seconds, then turn it back on and check.
Please reply at the box below to continue. Thank you,
Do not swipe. Just hold the power on / off button for about 30 seconds for about 30 seconds, then turn it back on, then swipe and check.
Remove the battery from the back of your phone for about a minute, then reinstall, then turn on and check.
I have 2 suggestions. First would be to clean the screen as sometimes a dirty screen can cause phantom touches that could be making it so that the "Swipe" gesture is not recognized.
The second suggestion would be to reset the phone to factory condition. It will wipe out all data and set it back to like-new condition. If you have a removable MicroSD Card, you can take that out first so that you don't lose data stored on it. If you can do that, then these are the steps to follow:
Were you able to try the reset method or clean the screen as I advised? If it worked, please don't forget to rate my service. If it did not work, what were the results?