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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 18429
Experience:  Android technician
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I cannot log onto my kindle. It says there is an

Customer Question

I cannot log onto my kindle.
It says there is an authenticating problem.
Can you tell me how to change my password ***** my kindle
Submitted: 1 year ago.
Category: Android Devices
Expert:  Josh replied 1 year ago.

Hi!

This issue is actually an issue with the Kindle and not your wireless network.

  1. Swipe down from the top of the screen and tap Settings.
  2. Tap Device Options, and then tap Reset to Factory Defaults.
  3. Tap Reset to confirm.
  4. After the reset, register the Kindle back to your Amazon account to recover your books, etc.

If you can take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.

Expert:  Josh replied 1 year ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.