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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31236
Experience:  Android Systems Specialist
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My dragon touch x10 tablet will not turn on. I have tried

Customer Question

My dragon touch x10 tablet will not turn on. I have tried just about every conceivable combination of buttons and it still will not work. Please help me!
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: no I have a dragon touch x10 tablet
JA: Tell me a bit more about what's going on so he can help you best.
Customer: I tried pressing the power button for a minute.
JA: Is there anything else the Android Technician should be aware of?
Customer: I've tried every type of reset online that I could find.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Android Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Android Devices
Expert:  Richard replied 6 months ago.

Hi there and welcome

When you connect the charger, do you see any recognition on the Tablet of the charger being connected at all?

Customer: replied 6 months ago.
no it's just a black screen
Expert:  Richard replied 6 months ago.

Thanks

connect it to your computer please and then tell me if the computer detects it at all.

Customer: replied 6 months ago.
It pops up an AutoPlay window and has a Sync Center icon in the time bar
Expert:  Richard replied 6 months ago.

ok, is it a windows or mac computer and which version?

Customer: replied 6 months ago.
my laptop is a Windows Vista Home Premium
Expert:  Richard replied 6 months ago.

Thanks

Click start, computer

In the new window, click on computer and tell me if under devices and drives you see the Tablet there please.

Customer: replied 6 months ago.
Expert:  Richard replied 6 months ago.

Ok, right click it and select Eject and tell me if when doing this the screen on the tablet now comes on please

Customer: replied 6 months ago.
right click what?
Expert:  Richard replied 6 months ago.

The tablet, you said you saw it under devices, so right click it there.

Customer: replied 6 months ago.
I don't see Eject. I see Explore, Open, Import Pictures, Create Shortcut, Rename, Properties
Expert:  Richard replied 6 months ago.

ok, its not detecting it correctly then.

If you click Explore, what do you then see?

Customer: replied 6 months ago.
I see Internal Storage and SD Card
Expert:  Richard replied 6 months ago.

ok, it means the mainboard is not at fault

Disconnect it and tell me if it comes on please

Customer: replied 6 months ago.
no
Expert:  Richard replied 6 months ago.

Thanks

It is the internal battery that has faulted. We have ruled out all the other causes

I am really sorry about this and you are going to have to return the Tablet to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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