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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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Bryan, I am Roy. I have a ZTE N9810 and have contacted the

Customer Question

Hi Bryan, I am Roy. I have a ZTE N9810 and have contacted the Cyber police virus wanting 200. Can you help me get rid of it
Submitted: 10 months ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 10 months ago.
Hi,I'm sorry about the issue. Please reboot. Does this issue occur when you open the Internet app? Or does it occur when turning on the phone? etc.?Please reply at the box below. Thank you,
Customer: replied 10 months ago.
Cant reboot, cant do anything, when I turn phone on and unlock get cyber police warning
Expert:  Viet - Android Tech replied 10 months ago.
Please press and hold power on / off button on the phone for about 15 seconds, then turn it back on, then let me know what it shows when turning on. Thank you,
Customer: replied 10 months ago.
Sorry, phones fried. wont do anything blank screen
Expert:  Viet - Android Tech replied 10 months ago.
Remove battery for a minute, then reinstall, then turn on and check.
Customer: replied 10 months ago.
Still nothing
Expert:  Viet - Android Tech replied 10 months ago.
Power off phone, then press and keep holding at same time 3 keys Volume Up, Home, and Power and see what happens. Thank you.
Expert:  Joel Kalman replied 10 months ago.
Hello. My name is ***** ***** I can help you solve your problem. Does your smartphone respond to the combination of keys described by the previous expert for a hard reset?

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