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Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 9785
Experience:  Personal Experience with many Android devices and versions
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After recharging my Kindle, green light showing, I cannot open

Customer Question

After recharging my Kindle, green light showing, I cannot open the device to reach the home page or anything.
Submitted: 6 months ago.
Category: Android Devices
Expert:  Ashik replied 6 months ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. This usually happens if the firmware/software is glitched. First we can soft-reset the Kindle and see if it works or not. Press and hold down (or slide) the Power button for full 40 seconds and this will reset the Kindle.If that didn’t work then connect the Kindle to your PC with the USB and press and hold down the Power button for 60 seconds continuously to reset it.Please let me know if that didn't work, so we can continue troubleshooting
Expert:  Ashik replied 6 months ago.
Hi Doris, I'm just checking. How is it going ?

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