How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh, Technician
Category: Android Devices
Satisfied Customers: 15629
Experience:  Android technician
Type Your Android Devices Question Here...
Josh is online now
A new question is answered every 9 seconds

My wifi connection is dropping out every minute. I have zenpad

Customer Question

my wifi connection is dropping out every minute. I have zenpad 10 running android 5.0.2.
Submitted: 6 months ago.
Category: Android Devices
Expert:  Josh replied 6 months ago.
Hi, This type of issue can be either hardware failure (the wireless adapter is failing) or software failure (where we need to perform a factory reset). I would recommend with trying a factory reset and if it continues to fail after the reset then it is hardware related. Turn on the device by using the Power button. Afterwards go to Settings and then to Backup & Reset.Tap Factory Data Reset and select Reset Device. If it's necessary enter the safety code and choose Erase EverythingSelect OK to confirm the whole operation.Well done! After a while your tablet should be ready to use.
Expert:  Josh replied 6 months ago.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Related Android Devices Questions